Need help?
We don’t use traditional ticket systems.
They’re slow, impersonal, and break the flow of getting real help.
Instead, we keep support simple and human.
If you need help, message us directly on WhatsApp or through the app. No forms, no ticket numbers, no waiting in a queue — just a clear conversation with a real person.
We aim to reply as quickly as possible during support hours, and you’ll always get a straightforward response rather than automated replies or endless back-and-forth.
Support should feel easy — not like another system to manage.
FAQ
How do I get support?
The fastest way is to message us on WhatsApp or use in-app support. We don’t use ticket systems or contact forms.
Why don’t you use a ticket system?
Ticket systems slow things down and fragment conversations. We prefer direct messages so issues get resolved faster and with less friction.
How quickly will you reply?
We aim to reply as quickly as possible during support hours. Most messages are answered the same day, often much sooner.
Is WhatsApp support secure?
Yes. WhatsApp uses end-to-end encryption. We don’t ask for sensitive information and we keep conversations minimal and focused.
What should I use WhatsApp for?
General questions, account help, access issues, and anything that needs a quick answer. If it’s easier to explain in a message, WhatsApp is best.
What is in-app support for?
In-app support keeps messages linked to your account, which helps with technical issues or anything related to your data or setup.
Do I need to be logged in to get help?
No for WhatsApp. Yes for in-app support. Choose whichever is easiest for you.
What if my issue isn’t urgent?
That’s fine. Send the message anyway. We’ll respond when we’re online and pick it up from there.